The staff at Rio Grande Dermatology is committed to providing the ultimate in patient-centered service. We treat each and every patient with courtesy, respect and kindness. You will see these values demonstrated in the way our receptionists answer the phone and the way you are treated by the medical team. We feel that making a patient sit in the waiting room to wait for a physician who is running behind schedule is disrespectful. Rio Grande Dermatology therefore endeavors to run our clinic on time by not overbooking. Don’t be surprised if you don’t get the opportunity to get caught up on your reading while you wait to be seen.

The physicians of Rio Grande Dermatology are honored that patients entrust us with their care and we don’t take this honor lightly. We get to know our patients and we prefer to maintain a friendly collaborative relationship rather than a stereotypical doctor-patient relationship in which the doctor “talks-down” to the patient.

Our medical assistants were selected to work at Rio Grande Dermatology due to their qualities of genuine kindness and caring. They are excellent and invaluable assistants.

Our receptionists and laser technicians are delightfully friendly and accommodating. They have a very intimate understanding of the nuances of dermatology and are therefore equipped to understand patient concerns.

Practice Manager – Francine O Montano – francine@riograndedermatology.com

Karel Jill Ortiz, M.D., F.A.A.D, MBA

Dr. Ortiz is a licensed physician and surgeon in the state of New Mexico, Board Certified as a Diplomat of the American Board of Dermatology and a Fellow of the American Academy of Dermatology. Dr. Ortiz is dedicated to caring for the skin of patients of all ages and has a special interest in skin cancer treatment and prevention. She has shared her knowledge and expertise with other physicians through various educational presentations regarding common diseases of the skin and skin cancers, including several scientific presentations at national conferences.

Dr. Ortiz graduated Summa Cum Laude from the University of New Mexico with a degree in biology and psychology. She went on to attend the University of New Mexico medical school and, again, graduated at the top of her class. She received extensive training in dermatology at the Mayo Clinic in Scottsdale, Arizona, where she completed her residency. After residency, she returned to New Mexico and practices dermatology with a special emphasis on skin cancer treatment and prevention.

Dr. Ortiz is a member of the Mayo Clinic O’Leary Society, which is dedicated to professionalism, integrity, and patient care. She is an active member of the American Academy of Dermatology, and serves as current secretary/treasurer of the New Mexico Dermatologic Society. Through continuing medical education, she is constantly updating her knowledge of the skin and its care.

Dr. Ortiz is an active member of Calvary Chapel of Albuquerque. Her other interests include reading, running and spending time with her three children.

Michaela (Haney) Jacobs M.D., F.A.A.D

Dr. Michaela (Haney) Jacobs is a licensed physician and surgeon, a board certified dermatologist and a member of the American Academy of Dermatology.

She graduated with honors from the University of San Diego, then returned home to attend the University of New Mexico School of Medicine. She graduated first in her class, was honored with the Faculty Excellence award and was inducted into the Alpha Omega Alpha Honor Society. Dr. Jacobs completed her Internship in Internal Medicine in 2010 and her Dermatology Residency in 2013.

She specializes in the diagnosis and treatment of skin disorders in patients of all ages, with a particular interest in skin cancer, surgery, and pediatric dermatology.

Outside of work, Dr. Jacobs enjoys reading, being outdoors (with sunscreen on), running, playing soccer and spending time with her family.

Candice Martinez PA-C

Candice Jane Martinez, a board certified Physician Assistant, received her Master’s degree from the University of New Mexico’s Physician Assistant Program. A native Texan, Candice earned her undergraduate degree from Texas A&M University while competing for the school’s cross country and track teams.

Her passion for Dermatology started at a young age with her own battle with teenage acne. Even now as an adult she still struggles with acne and can empathize with her patients and how it impacts their lives. She began her work in Dermatology as a medical assistant at Chapel Hill Dermatology in North Carolina. As a Physician Assistant, she practiced in the fields of Gynecologic Oncology as well as Internal Medicine with an emphasis in adolescent medicine before returning to her true calling of Dermatology. Candice’s focus has always been patient care and communication. She loves being part of the Rio Grande Dermatology team and thoroughly enjoys providing her patients with excellent care and treatment.

In Candice’s spare time she enjoys running, cooking, traveling, and spending time with her husband.

Whether your problem is a small blemish or complicated rash she is happy to provide you with evidence-based medical care and optimal results. She is currently accepting new patients. Please email or call to book an appointment today!

Kelley Nelson PA-C

Kelley Nelson is a board certified Physician Assistant who has been practicing in the field of dermatology since 2008. She graduated with honors from New Mexico State University with a BS in Chemical Engineering prior to obtaining her Master’s degree and graduating first in her class from the University of New Mexico Physician Assistant Program.

Kelley has the experience and knowledge to treat a wide variety of skin problems and diseases, including skin cancer, acne, eczema, and psoriasis. She provides thorough skin cancer screening, biopsies and surgical excisions. Kelley is passionate about her patients and is dedicated to caring for the skin of patients of all ages. She has a special interest in skin cancer treatment and prevention.

Outside of work she enjoys taking dance classes, yoga, hiking, and spending time with her family and two children.

Francine Montano - Practice Manager


2009 – Dr. Ortiz was voted Top Doctor by her peers.


Rio Grande Dermatology Specials


To learn more about LightSheer hair removal technology, click here.

Our laser hair removal packages include as many treatments as needed to reach full results including touch ups. We offer a 10% discount for purchase of two treatment areas and 25% discount for purchase of three or more treatment areas.

Accepted Plans